New and Unused Product
My FPV World offers a 30 day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used in any manner or damaged, no return options will be offered. Once a product has been shipped and the recipient has opened the package, zero exchanges will be offered. The shipping cost for any unwanted product will not be refunded by My FPV World (It is recommended to choose a return shipping method with tracking).
For returns on New and Unused Product, we require that items are brand new with no signs of use. The original packaging needs to be undamaged and fully intact and contain included accessories, cables, batteries, manuals, etc. We require proof of new condition with high-quality photos or a high-quality video showing that item(s) is in new condition with all included accessories.
Warranty seal(s) need to be intact on the packaging.
In the case that the item(s) is returned and the condition is not in New and Unused or included accessories are missing, the return will not be completed and the item(s) will be returned back to the customer.
General Accessories
Products not specifically listed, such as; antennas, monitors, hardware, and general accessories are covered by a 30 day manufacture defect warranty. If a problem occurs from a defect in the product an exchange will be issued. My FPV World holds the right to refuse any products which have been deemed to be damaged by the customer and not related to a manufacturer issue.
FPV Cameras
FPV cameras are covered by a 30 day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange will be provided.
Flight Controllers / ESC
All flight controllers (FC), electronic speed controllers (ESC), power distribution boards (PDB), and similar electronic components are covered under a 15 day My FPV World warranty. These items are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire, or water damage.
Motors / Servos
Motors and servos sold by My FPV World are covered by a 30 day warranty for manufacturer defects. If an issue occurs within 30 days; My FPV World will exchange the defective product. If the product is unavailable or has been discontinued, a refund may be issued. Motors with physical damage, modifications, or general abuse will not be eligible to receive a credit and will be disposed of. NOTE** Please check all motor screws for proper length before spinning up.
Ready-to-Fly
Ready-to-Fly drones built and sold by My FPV World carry a 15 day return policy. In the occurrence of a malfunction, My FPV World will repair or replace it with an original or similar model. If a replacement model is not available a refund may be issued instead. My FPV World holds the right to refuse any return which shows signs of; modification, fire/water damage, electrical short, or general misuse.
Batteries
Batteries produced and sold by My FPV World carry a 15 day warranty covering dead on arrival and manufacturing defects. Excludes all batteries that show signs of misuse, overcharging, impact damage, or water damage. All battery returns must be approved by My FPV World via an image and video of defective battery, sent over WhatsApp or info@myfpvoworld.com. Upon approval please dispose of the damaged battery in a safe manner and the exchange or refund will be issued.
DJI Products
All DJI products are covered under a 14 day return policy for unopened and unregistered items. If the unwanted products have been used or opened My FPV World will not be able to accept the return. ** DJI requests that all warranty/defective claims be handled directly between the DJI and the Consumer. http://www.dji.com/service/policy. My FPV World reserves the right to inspect the RMA package before issuing a refund.
FPV Goggles
FPV goggles carry a (30) day warranty in the event of a manufacturer defect. The manufacturer’s warranty does not cover any damage caused by drops, wear and tear, water damage, electrical damage, or damage caused by user alterations. Returns due to “bad fitment” are subject to (%15) restocking fee.
Return process
- Request a Return/Exchange online, using the contact form or WhatsApp.
- Once accepted we will send you a return label if the returned product is defective. If the product is new and unwanted, you will need to arrange for return shipping to us. Tracking is not required when returning new and unwanted items but is recommended.
- Please allow 3-5 business days for processing once your order arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.
- An exchange or credit will be issued to the customer once approved by My FPV World.
* Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.
