Shipping Information
Here, you’ll find all the information you need to know about shipments from My FPV World.
Bellow you will find more information about delivery times, shipping costs, shipping methods, tracking and more.
When is my order going to be shipped?
We ship all our orders from Sintra, Portugal, and all orders completed before 1:00PM (Lisbon time) will be shipped the same day (excluding weekends and public holidays).
If your order is placed after 1:00PM, it will be shipped the following day. For orders placed during the weekend or during public holidays, it will be shipped on the next business day.
We guarantee that all items sold on My FPV World will be delivered within 30 days.
If you do not receive your items within this timeframe, we will initiate a postal investigation and provide you with a full refund. We are committed to providing quality service and fast delivery.
What happens after I place an order?
After you place an order you will receive a confirmation email, with all of your order details and the order will start being processed by our team as soon as possible.
Once the order has been processed and ready to be shipped, you will receive a second email with all the information to be able to track your order.
You can also see your recent orders in your account section here
What Couriers are available?
We entrust all our shipments to GLS
Can I pick up an order in the store location?
Yes, you can pick up your order in our store. If you wish to do you will have to choose the shipping option: “Store Local Pick Up”.
After you place the order you will need to contact us in order to inform us of when you wish to pick up your order.
Here is our address for order pick up: Avenida Chaby Pinheiro 27, 2725-265 Mem Martins
Shipping times, cost and free shipping
Once your order has been processed and handed over to GLS, it will be on its way to you!
Delivery times and prices vary depending on your location, so please refer to the information below for an estimated timeline:
Portugal: Shipping cost and time vary for Madeira and Azores islands
Zone 1: Andorra, Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Poland, San Marino
Zone 2: Liechtenstein, Monaco, Netherlands, Slovakia, Slovenia, Switzerland, United Kingdom, Vatican
Zone 3: Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Norway, Romania, Sweden
Zone 4: Cyprus
Shipping times are calculated only on business days (weekends and holidays are excluded).
Can I change my shipping address?
If you have made an error with your delivery address, you can contact us prior to your order being fully processed and we may be able to adjust the delivery address.
However, if your order is already in transit, it will not be possible to change to a new address.
Do I need to be available at home to collect my order?
If you are not present to collect your order, GLS will take your order to the nearest GLS ParcelShop. After that, you have 10 work days to pick up your order, showing an identification document with photograph (e.g. passport or citizen card).
If there is no ParcelShop in the vicinity, GLS will take your order back to the warehouse (distribution center), and attempt a second delivery on the next business day.
If the second delivery attempt is also unsuccessful, the order will be returned to the sender after a storage period of 10 business days.
Check for more information here
Packages not delivered
When the courier returns an undeliverable package to us, a full refund is issued excluding delivery charges. To purchase items that have not been delivered, a new order must be placed. Please make sure your address is correct before confirming your order.
If you are making a purchase for someone else as a gift, it may be a good idea to let them know of the impending delivery to minimize confusion which could lead to a rejection of the package.
How can I track my order?
After you order is fully processed you will receive an email with tracking information. If you have not received this email or the tracking number is not working you can contact us anytime
Once your order has been processed, you will receive an email with tracking information. If you have not received this email or the tracking number is not working, please contact us to resolve the issue
